There's no question that today's consumers are smarter and better informed. They have access to the Internet for everything. Online reviews from friends and family confirm whether or not a product is worthy of...

If you love sports like I do—whether it's baseball, basketball, football, hockey, golf, or tuning into the Olympics—you probably marvel at the phenomenal ability of the athletes involved. You have to wonder what makes...

The bigger question is: where are all the tradespeople going to come from? In Canada we may see a shortfall of one million workers by 2020 due primarily to an aging population and declining birth...

When communication breaks down, businesses break down. To be successful, we must keep communications simple (and, as direct as possible). The more complicated the communication process, the more likely there is to be miscommunication,...

Just look at the headlines any given week and you see numerous merger and acquisition (M&A) news. Like it or not, consolidation is a given in all industries, and it looks like 2016 will...

I wrote recently about how small businesses and entrepreneurs are the lifeblood of our country’s success, but are we doing enough to provide entrepreneurs with the skills they need to succeed? I’m not so sure....

Empowered employees are better employees.  And this naturally leads to companies becoming more agile and better able to serve client needs, and therefore more likely to succeed. I believe that empowering employees reduces absenteeism,...

More than a few baseball aficionados out there are probably dying to remind me that my headline is technically against the rules of the game. But that’s exactly the intent of this blog. Break...