Why Customer Experience is Everything

I'm back! Sorry for the extended absence. I've been on the fast-track for the last couple of months, and I'm now looking forward to getting back to Insights. Let's get started with asking you this:...

The Invincible Spirit of Canada’s Entrepreneurs

Recently, I wrote about how legislation being proposed by federal Finance Minister Bill Morneau under the auspices of tax fairness was destined to suck the life out of small businesses. I wasn’t alone in my...

Hire for the future today… Your competition is.

The future is now. We’ve been worrying about the pending labour shortage for years, but in many industries, it’s already upon us. Many of us need a hiring strategy today to deal with the...

Is Government Sucking the Life Out of Small Business?

In July, Finance Minister Bill Morneau introduced a draft legislation proposing to overhaul taxation for private companies, ostensibly to eliminate “unfair tax advantages” that Canadian-controlled private corporations (CCPC) are perceived to have. The supposed...

Time is Not The Enemy: You Are

We’ve all heard it: there's never enough time in the day, week, quarter or year to get everything done. Businesses run lean and time is perceived as a precious commodity. But you can master time...

Why the Best Leaders Serve Others

The best way to find yourself is to lose yourself in the service of others” ~ Mahatma Gandhi As entrepreneurs and business leaders, we have an amazing opportunity to serve others. I’ve written in the...

Why Entrepreneurs Need to Understand Work-Life Balance

For entrepreneurs, business owners and leaders, hard work is in the blood. Long hours are part of the territory and the concept of work-life balance isn’t something most of us give much thought to. For...

Your Company’s Culture: Will it Survive the Coming Labour Shortage?

We all know there is a skills shortage, and we need to find a solution, quickly. Our aging population and declining birth rates are expected to create a shortfall of one million construction workers by...